University Telephones will provide landline phone service, cell phones and plans for students at State Universities. University Telephones will operate out of a storefront that is sandwiched between a popular student espresso shop and the University Bookstore. University Telephones, which is just a short distance from campus, is accessible to all students.
Steward street is the main exit and entrance from campus. Students spend more than $100 million annually on products and services from businesses that serve the university community.
University Telephones will target students on campus and off campus, offering tailored products and services plans. Around six thousand students live in the campus. An additional twelve thousand students live off campus. There is currently no phone outlet within five miles from the campus.
Robert Conway, who is also the owner and manager of University Telephones, knows his target customers well.
1.1 Mission
University Telephones’ mission is to offer its customers the highest quality telephone products and services. Robert offers convenience and quick service, with a focus on personal service. University Telephones is equipped with the technology expertise to help customers choose the right product and service for them. Finally, Robert has strong vendor relationships with the product suppliers and will be able to meet customer’s demand for the newest innovation in telephone technology.
1.2 Keys to Success
University Telephones’#8217 keys to success include:
- Excellent customer service.
- Maintain and grow a referral network.
- Your expertise should be in cell phones or cell phone programming.
- Rapid response to customer problems with product or plan.