Terms and Conditions

Welcome to SwiftBite Delivery Ltd. These Terms and Conditions govern your use of our online food ordering platform, restaurant partnerships, real-time delivery tracking, courier fleet management, and customer support services. By accessing or using our services, you agree to be bound by these terms.

1. Definitions

SwiftBite Delivery Ltd refers to the company operating the platform and services outlined here.

User means any individual or entity accessing or using SwiftBite services.

Services include the online food ordering platform, restaurant partnerships, delivery tracking, courier management, and customer support provided by SwiftBite Delivery Ltd.

2. Use of Services

Users must be at least 18 years old or possess legal capacity to engage in contracts to use our services. By placing orders or managing deliveries through our platform, you agree to provide accurate and complete information.

Users agree not to misuse the services, including but not limited to:

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• Interfering with operations or security of the platform
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• Using the platform for unlawful activities
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• Submitting fraudulent or misleading information
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3. Orders and Payments

All orders placed through SwiftBite’s platform are subject to acceptance by the respective restaurants and delivery availability. Pricing and availability are subject to change without notice.

Payment must be made at the point of order placement. SwiftBite Delivery Ltd is not responsible for any discrepancies between the customer and restaurant regarding orders or payments beyond the facilitation of the platform.

4. Delivery

SwiftBite Delivery Ltd provides real-time tracking of deliveries to enhance user experience. Delivery times are estimated and not guaranteed as they depend on multiple factors.

Delivery personnel are independent contractors and are expected to act in accordance with SwiftBite\'s policies and applicable laws.

5. Intellectual Property

All content, logos, trademarks, software, and technology used in connection with SwiftBite Delivery Ltd services are the property of SwiftBite or its licensors. Users may not use such intellectual property without prior written consent.

6. Limitation of Liability

SwiftBite Delivery Ltd provides services "as is" and makes no warranties regarding accuracy, reliability, or availability. To the fullest extent permitted by law, we disclaim all liability for any loss or damage resulting from use of the services.

7. Privacy

We respect your privacy and handle your data in accordance with our Privacy Policy. By using our services, you consent to the collection and use of data as detailed therein.

8. Changes to Terms

SwiftBite Delivery Ltd reserves the right to modify these Terms and Conditions at any time. Continued use of the services after modifications indicates acceptance of the updated terms.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts located within the United Kingdom.

Contact Information

Phone: +44 20 7946 0958